We are honored that you selected one of our cabins as your Hocking Hills vacation home. It is our mission to provide exceptional customer service and impeccable housekeeping so that you will become a guest for a lifetime. Please review the following information as it will help you plan for your amazing retreat.
Paying Your Balance:
If you need to make a second payment on your retreat, this payment will automatically be processed on (or a few days after) the date listed on your confirmation receipt. To change/update this credit card, or if you wish to pay off the balance before the due date, please call 833-725-8625 ext. 1.
Check-in time is 4:00 PM or after. Check-out time is by 11:00 AM. Please understand that we cannot accommodate early check-ins or late check-outs. The cabin has a keyless entry that has been programmed with a unique combination just for you. This combination will be erased upon your departure.
Your combination will be emailed 2 days before your arrival date.
Refundable Security Deposit:
In order to keep it simple for our guests, 24 hours before check-in, a hold in the amount of $250 ($500 @ The Burrow) is placed on the credit card you used when you booked your retreat. 48 hours after checking out, this hold is released. Because the credit card is never actually processed, it is not considered a transaction and will not appear on your credit card statement. In the event we need to withhold part/all of the security deposit, you will be notified.
Unlike hotels, Scarlet Oak Retreats offers self-catering properties. Each property is equipped for basic vacation needs. For your convenience, we provide initial starter supplies of the following items:
2 roll of paper towels
2 rolls of toilet paper per bathroom
Additional Items Supplied:
Hand & dish soap
Plates, glasses, silverware, knives & cookware
Baking dishes, mixing bowls, & cutting board
Traditional drip coffee maker @ all cabins
Toaster & mixer
Bath towels, hand towels, & washcloths
Bed linens, pillows, & blankets
Propane grill & propane
We do not supply the following items:
Personal Hygiene Products i.e., shampoo, body wash, toothpaste, etc.
Disposable Kitchen Storage Items i.e., aluminum foil, plastic bags, etc.
Seasonings, Condiments, & Cooking Oils (with the exception of salt and pepper).
Laundry Products i.e., detergent, stain remover, fabric softener, etc.
Bottled Water/Well Water:
Most of our cabins have well water. As a result, the water may have a high mineral content, sulfur, or natural gas. While perfectly safe, you may prefer to bring bottled water to drink during your stay.
All of our cabins have a fire pit for campfires and some have a wood-burning fireplace. As we do not supply firewood, please purchase firewood locally. Bringing firewood from out of the area may result in the transfer of exotic insect pests like the Emerald Ash Borer. These pests are a major threat to Ohio’s 19 million acres of forest. In addition to many roadside “buy here/pay here” stands, all grocery stores and most gas stations sell bundles of firewood.
*Although all fire pits have seating (chairs, limestone slabs, logs, etc.), you may wish to bring camping chairs.
Many of our guests who arrive in the area before the 4:00 pm check-in take advantage of the time to do their grocery shopping. Others choose to order their groceries online and pick them up before they head to their retreat. The two local grocery stores that offer “Cart to Car” shopping are:
Walmart Supercenter ~ St. Rt. 664 S. Logan, OH. 43138
Kroger ~ 31550 Chieftain Dr. Logan, OH 43138
Cell Phone Reception:
Cell phone service is not always reliable in The Hills. So that you can stay in touch with your loved ones (and brag about your amazing Hocking Hills Retreat 🤭), all of our cabins with the exception of Casa Carezza & The Burrow have internet based phone.
Casa Carezza & The Burrowdo not have cable or satellite TV. However, the internet does support streaming. Therefore, don't forget to pack your Fire Stick or Roku so you can stream your favorite shows.
All of our other cabins have Wi-Fi and our cabin owners have purchased the highest tier available. Unfortunately, unlimited internet service in Hocking Hills is not available everywhere, so please understand that we are at the mercy of the internet service providers. Streaming movies, games, etc. is not possible.
You will receive the Wi-Fi username and password 2 days before your arrival.
We frequently drain, sanitize, refill, and replenish chemicals between each reservation. Therefore, the temperature may not be warm until later in the evening. When you arrive, if you know you will be using the hot tub, you may need to increase the temperature. To heat the water, the lid to the hot tub must also remain closed.
Each month, we have a profession company provide pest extermination at all of our retreats. However, this does not make them “bug proof.” Please remember that you are in the woods and we have invaded the woodland creatures’ habitat. As a result, you will see bugs, spiders and mice occasionally.
Refunds After Arrival:
Scarlet Oak Retreats is not responsible for mechanical failures or disruptions of utilities during your retreat. Examples of failures or disruptions include, but are not limited to, Hot Tubs, Televisions, DVD players, Wi-Fi, Dishwashers, Washers/Dryers, Fireplaces, Air Conditioning, Electricity, Water, or any appliance that fails to operate properly during your stay. These failures are beyond our control and no refund or rent reduction will be given.
Out and About in Hocking Hills:
In addition to the parks and trails, Hocking Hills offers an abundance of activities. The list of things to do, places to go, and events to see grows everyday. As you prepare for your Scarlet Oak Retreats getaway, may we suggest you visit the Hocking Hills Tourism Association @ explorehockinghills.com. Also, please note, if you are planning to golf, go canoeing, zip lining, etc. you should purchase tickets weeks in advance as these popular activities tend to sell out quickly.
At Scarlet Oak Retreats, our devotion to hospitality is as important to us as your vacation is to you. In addition to being attentive and sensitive to your needs, we seek to be innovative in meeting and also exceeding your expectation.
May I take this opportunity to thank you for choosing Scarlet Oak Retreats. We are very much looking forward to your stay.